Roles and participation
Vintage-Oyster GmbH operates the Marketplace. For third-party offers, buyer and seller are the parties to the purchase contract. Vintage-Oyster provides functions for introductions, communication and transaction handling, but is not the seller of these items and does not execute buyer payments. Our own offers are identified accordingly; purchases are handled through the Shop.
Participation requires adulthood and truthful information. Eligible places of residence or business are Switzerland, the EU member states, Norway, the United Kingdom, Liechtenstein, the USA, Australia, New Zealand, Singapore, Hong Kong, Taiwan, Israel and Japan. This concerns residence or business location, not nationality, and does not extend shipping areas.
Selling requires seller approval and listing approval. Swiss sellers must state their VAT status; sellers accounting for Swiss VAT using the effective method are excluded during the launch phase. Approval does not guarantee identity, authenticity, condition or proper performance of a contract.
Accounts and listings
The shared public username must contain 3–30 characters: letters, numbers, hyphens and underscores. It must be unique regardless of case. Email addresses, telephone numbers, misleading official names and abusive names are not allowed. After the initial choice, a change requires an important reason and our approval; please contact us. Account ownership must be established. Previous name attribution remains traceable internally.
Sellers are responsible for accurate item details, images, availability and sale terms. They may offer only items they are entitled to sell and must hold the necessary rights to their content. Saving or previewing does not publish a listing. Submission requires complete offer details; only approval makes an eligible offer publicly visible.
Deleting a listing must not circumvent open transactions or obligations. Listings associated with open transactions or sales requiring documentation cannot simply be removed. Necessary records are retained.
Purchase requests, acceptance and fulfilment
A purchase request or price proposal does not yet reserve the item. Acceptance by the other party establishes the buyer’s and seller’s agreement to the purchase at the agreed item price and starts the transaction. Check the item, price and offered terms before sending or accepting. Acceptance is not confirmation of payment.
The buyer confirms the necessary details within the transaction and selects from the offered delivery and payment methods. Shipping requires a complete delivery address; collection does not require one. A different billing address may be supplied where needed. Item price, shipping costs, currency and total are recorded separately. Unspecified shipping costs do not mean free shipping.
The seller provides the information required for the selected payment method. The buyer pays the seller directly. Vintage-Oyster does not hold purchase funds or provide escrow or a payment guarantee. The parties’ statutory invoicing and tax obligations remain. Vintage-Oyster does not issue the Marketplace seller’s sales invoice on their behalf.
The seller confirms actual receipt of payment and then dispatch or handover. The buyer’s confirmation of receipt completes the sale in the platform process. Confirm only events that have actually occurred and report difficulties using the existing problem process. Confirmed transaction details are retained despite subsequent account or offer changes.
Problems and cancellation
Before receipt of payment is confirmed, cancellation may be requested through the provided process and confirmed by the other party. After payment, use the problem process. Non-payment or lack of response does not automatically cancel a purchase.
Vintage-Oyster may help clarify the situation but does not make a binding decision in a dispute between buyer and seller. Changes to the displayed status do not replace an agreement or the resolution of legal claims. Any refunds are made directly between seller and buyer. Following cancellation, items are not automatically offered again without checking.
Commission
There are no listing fees or monthly seller fees. On a completed Marketplace sale, the seller owes a commission of 2.9% of the item price actually agreed. Shipping costs are excluded from the calculation. There is no minimum charge or cap. Later tariff changes do not retrospectively change recorded commissions.
Properly cancelled or fully reversed sales incur no commission or require a corresponding correction or credit note. A partial refund does not automatically change the commission; an economic change to the price must be clarified and documented with Vintage-Oyster. Commission invoices are issued separately; payment details and the due date are stated on the invoice.
If a contact originated through the Marketplace, please also complete the resulting sale there. We do not filter contact details from private messages and rely on fair use.
Messages, reviews and protection
Use messages and reviews factually and without abuse, threats, spam or unnecessary private information. After a completed sale, each party may leave a short written review; there are no star ratings. Reviews given and received are separately identified within the transaction. Criticism alone is not a reason to remove a review.
Moderation, access controls and seller approval protect operation but do not replace the parties’ assessment of the specific offer. Status displays and these process explanations do not exclude legal rights or obligations. Contact us at info@vintage-oyster.com. The shared privacy notice explains data processing.